Home > Terms and Conditions

1. Service Overview

1or2 Co. LTD. provides product procurement and shipping services from China to various destinations around the world. Our mission is to ensure a seamless sourcing and shipping experience through our extensive network of trusted retail partners.

2. Ordering Process

To place an order, customers must browse our network of suppliers, select desired products, and follow the provided instructions to complete the order. Assistance is available through our customer support if needed.

3. Payment Methods

We accept various payment methods, including major credit cards, PayPal, and bank transfers. All payments must be completed before processing your order.

4. Shipping Policy

After payment is received, we will process and ship your order to the specified location. Shipping times and costs may vary based on region and product. Tracking information will be provided once the package is dispatched.

5. Order Cancellation and Modifications

Customers may cancel or modify orders before they are shipped. Once an order has been processed and shipped, changes or cancellations are not possible. Prompt communication with our support team is encouraged for any needed changes.

6. Return and Refund Policy

If you receive a defective product or one that is not as described, you may request a return or refund within 14 days of receipt. Items must be returned in their original condition. Return shipping costs are the customer’s responsibility unless the return is due to our error.

7. Customs and Import Duties

Customs or import duties may apply based on your country’s regulations. These charges are the responsibility of the buyer and are not included in our prices. We recommend checking with your local customs office for specific information.

8. Damaged Orders

If your order arrives damaged, please contact us within 7 days of receiving the package. We will assist you in submitting a claim, and may offer a replacement or refund based on the situation.

9. Customer Data and Privacy

We value your privacy and handle all personal data in accordance with applicable data protection laws. Your information is used solely for order processing, shipping, and service improvement. We do not share your information with third parties without your consent.

10. Changes to Terms & Conditions

We may update our Terms & Conditions periodically. Changes will be posted on our website, and it is your responsibility to review these terms regularly.